1. Check-in / Arrival
Check-in time is at 11.00 am; please present your Identity card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation.
2. Check out / Departure
Check out time is at 10.00 am; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
3. Early Check-in & Late Check-out
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.
On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
4. Settlement of Bills
Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted.
5. Cancellation Policy & No-Show
Bookings that have been confirmed and subsequently cancelled, we will charge a cancellation fee of 50% to your credit card. In the event of a “No Show” we will charge for the entire length of stay.
6. Lost & Found
Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as ‘found’. Hotel keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within thirty (30) days, will be donated.
7. Damage to Hotel Property
The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible.
8. Luggage Storage & Indemnity Form
Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, guest who wish to stored luggage overnight or more than 24 hours are required to submitting complete “luggage indemnity form” together with their belongings.
9. Fire Safety Policy
The Hotel is fully equipped with fire extinguishers and prepared for any fire evacuation.
10. Pet Policy
Small pets are allowed in the hotel with respecting the hotel rules.
The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
12. Housekeeping Service
We provide housekeeping service everyday, the guest must give back the key of the room anytime he/she leaving the hotel.
13. Equipment Rental
Hotel provides umbrellas, iron/iron board, hair dryers and kitten.
All our guests are insured if anything happen to them inside our hotel.