Bookings Terms & Conditions

Note

Each payment made by other credit card that doesn’t match the name of the booker needs to provide us a procuration from the owner of the credit card.

  • A deposit of 50% of the total amount to confirm your booking is required
  • +6% added on the total amount if the payment is made by credit card which are Tanzanian taxes and service charge.
  • The guest will be charged 50% of the total price if they cancel after reservation. If the guest doesn’t show up they will be charged the total price of the reservation.
  • Payment can be made by bank transfer, cash or credit card.
  • Rates are subject to change depending on the season.
  • Rates include Bed and Breakfast
  • On the 25th December, 30th to 1st January the price is double
  • Check-in time is 11.00 am and check-out time is 10.00 am
  • Early check-in is subject to room availability.
  • For late check-out request, additional charge will be applied.
  • Hotel Rules And Management policies

1. Check-in / Arrival 
Check-in time is at 11.00 am; please present your Identity card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation.
2. Check out / Departure 
Check out time is at 10.00 am; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
3. Early Check-in & Late Check-out 
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.
On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
4. Settlement of Bills  
Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted.
5. Cancellation Policy & No-Show
Bookings that have been confirmed and subsequently cancelled, we will charge a cancellation fee of 50% to your credit card. In the event of a “No Show” we will charge for the entire length of stay.
6. Lost & Found  
Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as ‘found’. Hotel keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within thirty (30) days, will be donated.
7. Damage to Hotel Property
The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible.
8. Luggage Storage & Indemnity Form
Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, guest who wish to stored luggage overnight or more than 24 hours are required to submitting complete “luggage indemnity form” together with their belongings.
9. Fire Safety Policy 
The Hotel is fully equipped with fire extinguishers and prepared for any fire evacuation.
10. Pet Policy  
Small pets are allowed in the hotel with respecting the hotel rules.
11. Disturbance 
The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
12. Housekeeping Service
We provide housekeeping service everyday, the guest must give back the key of the room anytime he/she leaving the hotel.
13. Equipment Rental
Hotel provides umbrellas, iron/iron board, hair dryers and kitten.
14. Insurance
All our guests are insured if anything happen to them inside our hotel.

General Policy

The Hotel has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.
THE HOTEL’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.